Any time your client has a problem with your product, your company faces decreased customer satisfaction that can impact future business and even result in the product's return. Voice-based support often leads to further frustration as neither the customer nor the support agent can visualise the problem. Failure to resolve the issue might result in expensive site visits or call outs.
With a single tap via the free EyeBridge app your customer connects via mobile video to your support agent. Using custom call handling rules, the EyeBridge video call session can be routed to single or multiple support centres based on their geographic location, opening hours or spoken language.
With full HD quality video and voice, the overall customer service experience is greatly improved. When your support agent can "see" the problem they can provide the customer with a quick and accurate resolution. The result? Greater customer satisfaction, lower support costs, reduced physical site visits and less product returns.